What we collect
We may collect the following information:
We at Shadhan Creations recognize your right to confidentiality and are committed to protecting your privacy. Shadhan Creations does not furnish any identifiable information at the individual level regarding its customers to any third party. The information you give to us is held with the utmost care and security. This information is collected primarily to ensure that we are able to fulfill your requirements and to deliver you a truly personalized shopping experience.
In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We may directly collect analytics data or use third party analytics tools, to help us measure traffic and usage trends for the Service.
The products will be shipped within 5-7 working days (within India) and 20-25 working days (abroad) from the date of the order confirmation.
Shadhan will provide details of shipment via email alerts to the customer once the product has been dispatched. The email alert will contain the courier agency’s web link along with the tracking number and expected date of delivery.
Please note that the delivery time mentioned above is just estimation. Sometimes, the deliveries may be stalled due to unforeseen circumstances that are beyond our control. This may include unexpected travel delays from our courier partners, bad weather conditions and sudden strikes.
No refund or returns will be entertained during Shipment delays.
We are not responsible for any delay caused by the customs office and if the customer is not available at the time of delivery.
Vat and Custom Duties
VAT / Custom Taxes and Import Duties are not in our control.
They vary according to the rules of different countries and must be paid directly by the buyer.